30 days to change your mind, return shipping on us
If something is not right, you have 30 days from delivery to send it back. Message Customer Service, we email you a prepaid label, and your refund goes back to the original payment method once the item arrives.
Trying something on indoors is fine — that is what the 30 days are for. What we cannot resell is an item that has been worn outside, altered, or comes back without its packaging.
A faulty item is a different matter and is covered for 24 months — see Warranty & care.
Once your return reaches us we inspect it within two business days and issue the refund the same day it passes. Your bank usually posts it within 5 to 10 business days after that.
Refunds go back to the method you paid with, and original shipping is included. If a return does not meet the conditions above, we contact you first and send it back at no cost rather than simply refusing it.
Want a different size or color? Tell us when you start the return and we reserve the replacement while your parcel is in transit, so you do not lose it to someone else. If there is a price difference we settle it before shipping.
This page is about returning a product. The Exchange section in the app is a separate feature for peer-to-peer currency and crypto trades between members.