Last updated 1 August 2026, 18:15 ET
These terms govern your use of Lucora, including our website, your account, the orders you place, and the member-to-member Exchange. By creating an account or using Lucora, you agree to be bound by these terms. If you do not agree, please do not use the service.
Our Privacy Policy explains how we handle your personal data and forms part of this agreement.
You must be at least 18 years old and legally able to enter into a contract. If you use Lucora on behalf of a business, you confirm that you are authorized to accept these terms for that business.
You agree to provide accurate registration details and to keep them up to date. You are responsible for everything that happens in your account, and for the confidentiality of your password and payment PIN.
Contact Customer Service immediately if you suspect unauthorized access. We may ask you to verify your identity before acting on a request.
We describe every item as accurately as we can, but photographs, colors and measurements on screen may differ slightly from the item you receive.
Stock and prices can change at any time before you order. If an item is listed at an obviously incorrect price, or is no longer available after you order it, we may cancel the order and refund you in full.
The price shown at checkout is final at the time of purchase. Your order is an offer to buy; the contract is formed once we confirm the order. You can follow its progress on the Orders page.
We may decline or cancel an order if we suspect fraud, if payment fails, or if we cannot fulfill it. Where we cancel a paid order, we refund the full amount.
You must pay through the methods available in the app, using an account or card you are entitled to use. Payments may be handled by third-party providers who apply their own terms.
Prices are shown in US dollars. Sales tax, duties or import charges may be added at checkout or on delivery depending on your location, and any fees charged by your bank or payment provider are your responsibility.
Delivery estimates are estimates, not guarantees. Risk of loss passes to you once the item is delivered to the address you provided, so make sure that address is correct and that someone can receive the parcel.
If a delivery is delayed or arrives damaged, tell Customer Service as soon as possible so we can help resolve it.
You have 30 days from delivery to return an item for a refund or exchange, and return shipping is on us. Items must be unused, in the condition you received them, and include the original packaging, tags and authenticity documents. Manufacturing faults are covered separately for 24 months.
Personalized or made-to-order items cannot be returned unless they are faulty. Nothing here limits your rights under consumer protection law.
Currency and crypto trades are matched with other members. Trades that find no match are cancelled automatically once the countdown shown on screen runs out. You are responsible for sending payment only through the method confirmed inside the trade.
Lucora matches members and records the trade; we are not a party to it and we do not guarantee that the other member will meet their obligations. Never move a trade off the platform, and never release funds before you have confirmed that payment has actually arrived.
Exchange rates move quickly and trades can result in loss. You trade at your own risk and are responsible for any tax arising from it.
You agree not to:
The Lucora name, logo, interface, text and images belong to us or our licensors. You may use them only as far as needed to use the service. Brand names and product images shown on Lucora remain the property of their respective owners.
We may suspend or close an account that breaches these terms, or where we reasonably suspect fraud or risk to other members. As far as it is practical and lawful to do so, we will explain why.
You can close your account at any time. Closing it does not cancel orders or trades already in progress, or remove obligations that arose before closure.
Lucora is provided "as is". We work to keep the service available and accurate, but we do not promise it will be uninterrupted or error-free.
To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits, or losses arising from a trade with another member. Nothing in these terms excludes liability that cannot legally be excluded, including for fraud, or death or personal injury caused by our negligence.
These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law rules. If any part is found unenforceable, the rest continues to apply.
If you are outside the United States, this does not remove any mandatory consumer protections available to you under the law of the country where you live.
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL ARBITRATION INSTEAD OF IN COURT, AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT WITHIN 30 DAYS.
Talk to us first. If there is a problem, contact Customer Service before bringing a formal claim — most issues are resolved there. If it is not resolved informally within 30 days, either party may begin arbitration.
Binding arbitration. Any dispute arising out of these terms or your use of Lucora will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The arbitration takes place in Delaware or, at your choice, in the area where you live, and may be conducted by phone, video or written submissions. The arbitrator's award may be entered as a judgment in any court with jurisdiction.
Individual claims only. Claims must be brought in your individual capacity. You and Lucora each waive the right to a jury trial and the right to participate in a class, collective or representative action. The arbitrator may not consolidate claims from more than one person.
Exceptions. Either party may still bring an individual claim in small claims court, and either party may ask a court for an injunction to stop misuse of intellectual property or unauthorized access to the service.
How to opt out. You can reject this arbitration agreement by telling Customer Service within 30 days of first accepting these terms, stating your name, your account email, and that you opt out of arbitration. Opting out is free and does not affect any other term; disputes will then be heard by the state or federal courts in Delaware.
Any claim must be brought within one year of the event that caused it, to the extent the law allows. If the class action waiver above is found unenforceable for a particular claim, that claim is heard in court while the rest of this section still applies.
We may update these terms from time to time. For significant changes, we will notify you by email or on the website before the change takes effect, and update the date at the top of this page.
Continuing to use Lucora after changes take effect means you accept the updated terms. If you do not accept them, you may close your account.
Questions about these terms? Reach us through Customer Service on the website, and we will get back to you.