Every order ships insured and signature-required
Orders are prepared within 1–2 business days. Once your parcel leaves our facility you will receive a tracking number, and the status is always visible on the Orders page.
These are estimates, not guarantees. Customs inspections and severe weather can add time beyond our control.
Standard shipping is complimentary on every order. Where an express option is available, its cost is shown at checkout before you pay.
Orders within the United States include sales tax where applicable. International orders may attract import duties or taxes charged by your country on arrival. Those charges are set by your local authority and are the recipient's responsibility.
Every parcel is insured in transit and requires a signature on delivery, so please use an address where someone can receive it. Risk passes to you once the parcel is delivered to the address you provided.
If a parcel arrives damaged, photograph it before opening and contact Customer Service the same day so we can open a claim with the carrier.
We can change a delivery address only while the order is still being prepared. Once it has shipped, the carrier may charge a redirection fee, and parcels returned to us as undeliverable are refunded minus that fee.
Reach us through Customer Service with your order number and we will look into it.